We are National Field Services
Skilled, reliable and assured data collection driven by a team of on-shore analytical experts.
What we do
National Field Services has a strong track record of successfully handling a diverse range of residential CATI (Computer Assisted Telephone Interview) projects since its inception in 1985. Our expertise extends to various areas, such as gathering community feedback on local services and developments, conducting political polling, addressing topical issues, and exploring global events. Our client portfolio encompasses a wide array of industries, including government entities at the local, state, and federal levels, financial institutions dealing with sensitive data, healthcare organisations, and political parties.
Our team
Our in-house team of experienced interviewers are dedicated to delivering exceptional results for our clients. They undergo rigorous training in the CATI methodology and are equipped to surpass industry standards. Our training focuses on professionalism, effective communication with respondents from diverse backgrounds, conducting interviews consistently and concisely, and ensuring the highest quality data. We prioritise maintaining quality control during interviews and minimising refusals.
Key Personnel
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John Evans
Head of NFS
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Homi Nariman
Field Operations Director
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Gareth Clark
Director
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Dominic Wohlfiel
Field Operations Executive
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Tess Viglione
Field Operations Executive
Testimonials
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"The NFS team had the technical capabilities and scale we needed when we outsourced our fieldwork over 10 years ago. NFS quickly became a valued partner for us. Transparency, proactive communication, attention to detail and a team able to manage small through to complex surveys delivers a great deal of value to Deborah Wilson Consulting Services. I highly recommend the NFS team – great partners! "
Deborah Wilson
Managing Director
Deborah Wilson Consulting Services -
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"NFS came to the rescue on a very large, very complex study. The study had been inherited from an incumbent with over a decade of history - it was critical that we delivered a great outcome for the client. NFS swung in, handled everything, and delivered tens of thousands of interviews with a hard-to-reach audience - and provided a sense of calm and confidence we (and the client) needed. Very grateful to the NFS team for their help, insight and expertise in delivering the outcome we needed."
Project Lead
Construction Company -
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"We have a great and long-term relationships with NFS. We have commissioned NFS for their good and consistent services since 2012. NFS has always provided us proactive responses, and willingness to negotiate and assist us, which we greatly appreciate, particularly in the last 2 years NFS have been so helpful and go beyond to assist us to get things done in a timely manner, smoothly and they were so approachable along with a can do attitude which makes things so easy, along with their good standard services that has been provided to us. Thank you and looking forward to good services again in the next 3 years."
Senior Marketing Manager
Insurance Company
